August 17, 2005

When you thought Comcrap Cable couldn't get any worse...

Like a fair number of folks who have cable television from Comcast, Elgin, IL resident LaChania Govan has had some problems with her services. And like most of those, she has tried to call Comcast to resolve the problems.

After dozens of telephone calls in July to rectify the problems, she received her cable bill in the mail. But it wasn't addressed to her. In place of her name, the name on the bill read BITCH DOG.

"I could not believe it," said Govan, who works in customer service for a credit card company.

She said she immediately called Comcast to cancel her service and was sent to an operator.

"She asked me for my name. I said, `You really don't want me to go there,'" Govan said.

Recounting her problems on Tuesday, she said she was transferred to a supervisor who assured her he would find out what happened and get back to her soon.

In the meantime, she said, he offered her two months of free cable, which she declined.

A Comcast official said Tuesday the company was aware of the incident and that the bogus name change was authentic but said she couldn't discuss the specifics until the company discovered how it occurred.

"If this is not that customer's name, it shouldn't be on that bill," said Patricia Andrews-Keenan, vice president of communications for the company. "But we don't know why that happened. It's obvious that that's inappropriate to have a name like that on that account."

Comcast officials said that it should be easy to track who made that sort of change.

However, more than a week after calling to cancel her service, she has yet to hear back from anyone with Comcast to disconnect her service.

I love my DirecTV, and even with Comcast calling and mailing me all the time to come back (they've taken to offering several hundred dollars in usage credits to "ditch the dish"), I think I'll stick with DirecTV.

Posted by mhking at August 17, 2005 04:20 PM | TrackBack

Just got DirecTv and can't wait for football and The Sunday ticket.

I'm ticked about loss of signal during mid-atlantic evening thunder boomers though.

Posted by: DarkStar at August 17, 2005 09:41 PM

I've had DTV for a year and I love it. Don't even have Sunday Ticket. I get more channel than width Comcast for less money, and Comcasts "so called" digital cable has NEVER had such a clear picture. I can count on one hand the times we last signal but Comcast was always good to go down in a bad storm.

Posted by: BH at August 17, 2005 10:21 PM
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